Cancellation & Refund

Cancellation and Refund Policy for ThreadofBanaras.com

At ThreadofBanaras.com, we value our customers’ satisfaction and strive to provide a hassle-free shopping experience. Therefore, we offer a 7-day, no questions asked return policy to ensure your peace of mind. Please read our policy carefully to understand your rights and responsibilities when purchasing products from our website.

Cancellation Policy:

Customers may cancel their orders within 4 hours of placing them. To cancel an order, customers must contact our customer support team via email at contact@threadofbanaras.com or through our contact form on the website.

Once an order is processed and shipped, it cannot be canceled. Customers are responsible for ensuring that they cancel their orders within the specified time frame.

Refund Policy:

If you cancel your order within the specified time frame and the product has not been shipped, you will be eligible for a full refund.

Refunds will be processed within 7 days after we receive the returned product.

Shipping charges incurred during the initial purchase will not be refunded unless the return is due to our error or a defective product.

7 Days No Questions Asked Refund Policy:

Customers have 7 days from the date of receiving their order to return the product for any reason, no questions asked.

To initiate a return, customers must contact our customer support team via email at contact@threadofbanaras.com or through our contact form on the website.

Once the return request is approved, customers will receive instructions on how to proceed with the return.

Products must be returned in their original condition, unused, and in the original packaging.

Return Process:

To return a product, customers must follow these steps:

Contact our customer support team to initiate the return process. Pack the product securely in its original packaging. Ship the product back to us at the address provided by our customer support team. Once we receive the returned product, we will inspect it and process the refund accordingly.

Contact Us:

If you have any questions about our cancellation and refund policy, please contact our customer support team at contact@threadofbanaras.com. We are here to assist you and ensure that you have a positive shopping experience with ThreadofBanaras.com.